This Privacy Policy explains how our hotel (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, make a reservation, or stay at our property.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, home address, nationality, and identification details (such as passport number where required by law).
• Reservation Details: Dates of stay, room preferences, number of guests, and special requests.
• Payment Information: Payment card details and billing information (processed securely by our payment providers).
• Communication Data: Emails, messages, and any other communication with us.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use your information for the following purposes:

• To process and manage your reservations and bookings.
• To communicate with you regarding your stay, inquiries, or requests.
• To personalize your experience and improve our services.
• To process payments and prevent fraudulent activity.
• To comply with legal obligations and regulatory requirements.
• To send you marketing communications, where permitted by law and with your consent where required.

3. Legal Basis for Processing (If Applicable)

Depending on your location, we may rely on one or more of the following legal bases to process your information:

• Your consent.
• The performance of a contract (e.g., your reservation or stay).
• Compliance with legal obligations.
• Our legitimate interests (such as improving our services and ensuring security).

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand user behavior.

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site.
• Preference Cookies: Remember your settings and preferences.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. Sharing Your Information

We may share your personal information with:

• Service providers who assist us with reservations, payments, IT services, and customer support.
• Business partners such as booking platforms or travel agencies you use to book your stay.
• Authorities or law enforcement agencies when required by law or to protect our rights, guests, and property.

We do not sell your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, including tax, accounting, or reporting obligations.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to children under the age of [insert age, e.g., 16]. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it in accordance with applicable laws.

9. International Transfers

Your personal information may be transferred to and processed in countries other than your own. In such cases, we take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.

10. Your Rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal data, subject to legal obligations.
• The right to object to or restrict the processing of your personal data.
• The right to withdraw consent where processing is based on consent.
• The right to data portability, where applicable.

To exercise any of these rights, please contact us using the details provided below.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone: +1 234 56789